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You have questions or feedback?
Feel free to check out our help page, get in touch with us via the contact form below or write an email to info-eu@feelgrounds.com.
Extended return period for the holidays until January 31, 2025
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Standard shipping via DHL: 3 to 5 business days
Belgium (€7.53), Bulgaria (€15.42), Croatia (€16.06), Cyprus (€15.29), Czechia (€7.36), Denmark (€15.01), Estonia (€15.42), Finland (€13.28), France (€9.06), Greece (€15.93), Hungary (€14.76), Ireland (€10.46), Italy (€8.93), Latvia (€15.55), Lithuania (€15.55), Luxembourg (€14.05), Malta (€15.16), Netherlands (€6.64), Poland (€6.27), Portugal (€13.19), Romania (€15.29), Slovakia (€14.92), Slovenia (€6.23), Spain (€8.45), Sweden (€13.90)
Express shipping via UPS/FedEx: Weight-based prices and estimated delivery times are calculated live at checkout. Available for Georgia, Iceland, Norway, Serbia, Switzerland, United Kingdom and all countries listed above.
We ship from Germany, Europe. Orders leave our warehouse within one business day.
The shipping emissions are compensated by removing carbon dioxide from the atmosphere. Shopify Planet purchases carbon removal credits and retires them on our behalf. Emissions are calculated based on shipping distance, package weight, and mode of transportation.
No additional customs fees or taxes for shipments within the EU Customs Union.
For shipments to Georgia, Iceland, Norway, Serbia, Switzerland and United Kingdom, orders are delivered duty paid (DDP). All fees, including taxes & customs duties, are already included in the final price you pay at checkout. This means no additional charges upon receipt of your parcel.
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Your country is not listed? Make sure to select the correct location (country flag) on our website. Still not available? Click here to let us know, so we can work on a future shipping solution.
If you are not 100% satisfied, you can return your item(s) to our warehouses in Germany for a refund within 30 days of receiving your order. The items have to be unworn/unused to be eligible for a return.
Extended return period for the holidays
Items purchased at the Feelgrounds online store that are received between November 1, 2024, and December 31, 2024, may be returned through January 31, 2025. Please note that the items have to be unworn/unused to be eligible for a return, and that all other terms and conditions provided in the Feelgrounds Refund Policy are still applicable. All purchases received after December 31, 2024, are subject to our standard Return Policy. The statutory right of withdrawal for member states of the European Union remains valid regardless of the extended return period.
Please note: You can only return your order for a refund. If you want to exchange your item(s), please place a new order.
You have the option to use our prepaid returns label for a fee of €10.00 (which will be deducted from your refund) or you can use a shipping provider of your choice. For customers from the Canary Islands, Ceuta and Melilla we are currently unable to provide prepaid return labels. Please use a shipping service provider of your choice.
If you decide to return all ordered products, we will refund the outbound shipping costs along with the value of the returned product(s). If you go for a partial return, the outbound shipping costs will not be refunded.
Duties and taxes, which are added during checkout, are collected by your local customs authority and are therefore not refundable from our side. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
Any returned item not in its original condition or packaging, damaged or missing parts for reasons not due to our error may be applicable only for a partial refund.
Non-returnable items: Gift cards, socks whose original packaging and/or plastic tab has been opened or removed (due to hygiene reasons)
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Received a defective or damaged item? Click here.
Step 1
Register your return at feelgrounds.com/returns.
You will receive the instructions via email after you have registered your return.
Step 2
Send your clean and undamaged item(s) back to us in the original packaging.
Step 3
Once your return is received, inspected and approved, a credit will automatically be applied to your original method of payment. Please note that it may take some time to receive your refund.